The Hamptons Apartments - St Kilda Apartment Hotel

finding hair and personal items in bed linens upon check-in, with no staff available to address the hygiene issue, indicating a recurring failure in cleaning protocols. This lack of immediate resolution forced guests to source their own bedding, highlighting a breakdown in both housekeeping standards and operational responsiveness.

unsanitary sleeping conditions with filthy mattresses and inadequate cleaning upon arrival, creating potential health hazards. The discomfort was severe enough that one guest chose to sleep fully clothed on alternative furniture.

significant cleanliness deficiencies, including stained and dusty furniture, dirty surfaces, and a leaking dishwasher, which raise concerns about hygiene standards and potential slip hazards.

Guest reported billing discrepancies and payment disputes with front desk staff, indicating potential administrative and communication issues that could impact guest trust and experience.

I found hair and grime in the shower and green algae in the coffee machine. The lounge was very dirty with spider webs on the windows.

The front desk was unmanned and I had to wait 40 minutes for a third-party key drop service. The public areas seemed a bit neglected.