StayLive

StayLive ("we", "us", or "our") operates https://www.stay-live.com (the "Service"). This Privacy Policy explains how we collect, use, and protect your personal information.

1. Information We Collect

Account Information: When you register, we collect your email address and password (stored encrypted).

Profile Data: You may optionally provide a display name and avatar.

Usage Data: Hotel reports you submit, AI chat history, and in-app activity.

Payment Information: If you subscribe to Pro or Ultra plans, payment is processed directly by Stripe. We do not store your credit card details.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Service
• Process account registration and subscription management
• Send service-related communications (e.g., password reset emails, OTP verification)
• Provide AI-powered hotel status analysis features
• Respond to your requests and customer support needs

3. Third-Party Services

We use the following third-party services to operate our platform:

• Supabase — User authentication and data storage
• Stripe — Secure payment processing
• Google Places API — Hotel location and information data
• TripAdvisor API — Hotel reviews and rating data
• DeepSeek API — AI chat and analysis features. We only send hotel-related information from your queries to DeepSeek to generate reports. We do not share your email address or other personally identifiable information (PII) with the AI service provider.
• OpenAI Moderation API — Content safety screening for user-submitted reports. We only send report description text to OpenAI for content compliance checks. No personally identifiable information is transmitted.
• Resend — Transactional email delivery (e.g., password reset, OTP verification)
• Vercel — Website hosting

These third-party service providers have their own privacy policies, which we encourage you to review.

4. Data Security

We implement reasonable technical and organizational measures to protect your personal information, including:

• Passwords stored using industry-standard encryption
• All data transmitted over HTTPS
• Payment information handled by PCI-compliant Stripe
• Database access protected by Row Level Security policies

5. Data Retention

We retain your personal information for as long as you maintain your account. If you delete your account, we will remove your data within a reasonable timeframe, though we may retain certain information as required by law.

6. Your Rights

You have the right to:

• Access and update your personal information
• Request deletion of your account and associated data
• Cancel your subscription to stop paid services
• Contact us to learn how your data is being used

7. Cookies and Local Storage

We use essential cookies and local storage to maintain your login session and theme/language preferences. We do not use tracking cookies or third-party analytics tools.

8. AI-Generated Content Disclaimer

Due to the inherent limitations of AI models, generated content may be delayed or inaccurate. Status analyses provided by StayLive are for reference purposes only and do not constitute a legal guarantee of the conditions of any specific hotel.

9. Children's Privacy

Our Service is not directed to children under 13. We do not knowingly collect personal information from children under 13 years of age.

10. Australian Privacy Law Compliance

We are committed to complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

11. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last updated" date.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

📧 [email protected]