Ritz Backpackers

Guest reported that quiet hour rules were not enforced, with disruptive noise from common areas continuing until 1-2 AM, and noted a lack of guest awareness regarding room proximity and noise.

Guest reported that private rooms lacked functional locks, allowing unauthorized entry including a staff member entering at 3am without apology. Additionally, the guest found beds to be unsanitary with stained mattresses and poor noise insulation from constant loud music, while staff failed to enforce posted quiet hours.

Guest reported a mouse sighting and ants in the beds, which created unsanitary conditions and prompted them to vacate the property. The staff was unresponsive to the health hazard and refused to provide a refund despite the critical infestation.

Guest reported the hostel was very quiet, creating an odd atmosphere, but noted the neighborhood felt safe. The property was described as perfectly clean.

The room had a strong musty smell with visible mold. The communal bathroom had no lock on the toilet door and glass shower doors, which felt very unsafe.

Guest reported a broken window covered with tape and cardboard, missing flooring near an unusable bathroom, and a broken electrical outlet. These conditions present multiple physical safety hazards.

Guest reported that the owner's family resides on-site with disruptive children, creating an environment of constant disturbance and perceived lack of guest-focused management.