Ritz Backpackers

Guest reported that quiet hour rules were not enforced, with disruptive noise from common areas continuing until 1-2 AM, and noted a lack of guest awareness regarding room proximity and noise.

Guest reported that private rooms lacked functional locks, allowing unauthorized entry including a staff member entering at 3am without apology. Additionally, the guest found beds to be unsanitary with stained mattresses and poor noise insulation from constant loud music, while staff failed to enforce posted quiet hours.

Everything was nice and clean during my long stay.

Guest reported a mouse sighting and ants in the beds, which created unsanitary conditions and prompted them to vacate the property. The staff was unresponsive to the health hazard and refused to provide a refund despite the critical infestation.

Guest reported unsanitary conditions including mold on windows, unclean bedding, and a dirty kitchen, along with disruptive overnight behavior from other occupants that created an uncomfortable and potentially unsafe environment.

Guest reported severe sanitation issues including vomit in corridors and bathrooms, filthy room conditions with foul odors, and a leaking refrigerator. These conditions present significant health hazards and indicate inadequate facility maintenance.

Guest reported unsanitary conditions including filthy communal areas, a dirty kitchen with a broken window propped open with a chopping board, and an unclean room with water leaking from a refrigerator. The presence of openly smoked marijuana in communal spaces and unresponsive staff to serious complaints further compromised the safety and wellbeing of guests.

Guest reported severe safety and health hazards including disruptive all-night noise, unsanitary conditions with drug paraphernalia in bathrooms, and a complete lack of staff oversight, creating an environment of disorder and potential physical risk.

The shared bathrooms were filthy with hair and cigarette butts on the floor, and guests were smoking weed inside. I didn't feel safe or comfortable using the facilities.

Guest reported the hostel was very quiet, creating an odd atmosphere, but noted the neighborhood felt safe. The property was described as perfectly clean.

The locks on the toilet doors were broken, and my phone charger was stolen by another guest. Staff seemed unresponsive when I reported the theft multiple times.

The hostel's location near public transport on Fitzroy Street was convenient. Staff were helpful and responsive.

Guest reported a critical lack of overnight reception staff, preventing resolution of a double-booked bed and leaving no point of contact for emergencies. Additionally, the guest noted unsanitary conditions including personal hygiene items left in shared spaces and a malfunctioning window that compromised security and temperature control.

Guest noted that room cleanliness is dependent on other occupants, which could present hygiene and health concerns in shared accommodations.

The room had a strong musty smell with visible mold. The communal bathroom had no lock on the toilet door and glass shower doors, which felt very unsafe.

Guest reported excessive noise from the outdoor social area beginning at 7 AM, which significantly disrupted sleep. The disturbance was attributed to music and returning guests, with a recommendation to request rooms away from this area.

Guest reported inadequate heating due to drafty windows, creating uncomfortably cold conditions in their private room despite the provided heater.

Guest reported that a resident dried wet clothes over a room heater, creating a damp, musty odor and a potential fire hazard due to improper use of heating equipment.

Guest reported a critical security failure with an incorrect key code provided for after-hours entry, leaving them stranded outside for an hour. Additionally, the dorm room lacked internal locks and secure lockers, compromising personal safety.

Guest reported a broken window covered with tape and cardboard, missing flooring near an unusable bathroom, and a broken electrical outlet. These conditions present multiple physical safety hazards.