Saint Kilda Beach Hotel

Guest reported significant noise disruption from both external and internal construction, including early morning drilling and hammering, which severely impacted rest. Staff were noted as being inflexible in addressing these reasonable noise-related concerns.

a complete lack of hot water affecting both the shower and spa tap, and staff demonstrated unprofessional conduct including yelling and a refusal to listen during complaint resolution.

housekeeping services were unavailable for the duration of their stay, with management citing a lack of staff, which raises concerns about the hotel's operational capacity to maintain basic hygiene standards.

significant cleanliness deficiencies, including dirty grout, shower heads, and dust accumulation in the bathroom and on furniture, which may present health concerns. Additionally, the hotel's internal construction noise and a potential security vulnerability with the in-room TV being accessed remotely were noted.

dark, unheated corridors with motion-activated lighting, and noted the presence of homeless individuals sleeping on the adjacent street, which may cause concern for families with young children.