Saint Kilda Beach Hotel

Guest reported significant noise disruption from both external and internal construction, including early morning drilling and hammering, which severely impacted rest. Staff were noted as being inflexible in addressing these reasonable noise-related concerns.

a complete lack of hot water affecting both the shower and spa tap, and staff demonstrated unprofessional conduct including yelling and a refusal to listen during complaint resolution.

housekeeping services were unavailable for the duration of their stay, with management citing a lack of staff, which raises concerns about the hotel's operational capacity to maintain basic hygiene standards.

significant cleanliness deficiencies, including dirty grout, shower heads, and dust accumulation in the bathroom and on furniture, which may present health concerns. Additionally, the hotel's internal construction noise and a potential security vulnerability with the in-room TV being accessed remotely were noted.

dark, unheated corridors with motion-activated lighting, and noted the presence of homeless individuals sleeping on the adjacent street, which may cause concern for families with young children.

Guest reported being assigned a room adjacent to a noisy elevator, which disrupted their rest, and noted malfunctioning lighting in the room. A glass bathroom shelf was installed at a dangerous slant, causing personal items to fall and break during the night.

Guest reported dim lighting in the room and hallways with old carpet, which could present visibility and potential trip hazards, particularly at night.

Guest reported the elevator operated extremely slowly and made concerning mechanical noises, suggesting potential maintenance issues. Additionally, the presence of individuals sleeping rough outside a nearby convenience store was noted as a neighborhood safety observation.

Guest reported that the elevator was extremely slow, potentially impacting mobility and emergency egress. Additionally, the room was not cleaned for four days despite requests, raising hygiene concerns.

Guest reported multiple critical health and safety violations, including fecal matter on walls, a smoke detector intentionally covered by a previous guest, and widespread filth. Staff demonstrated negligence by failing to address the biohazard or the fire safety hazard, prompting the guest to vacate the premises immediately.

Guest reported a non-functional power point next to the bed, preventing device charging, and a bedside lamp that did not work. Additionally, a fire alarm evacuation occurred at 8 am, during which staff appeared unconcerned.

Guest reported a spa bath located in the main living area with stained, dirty surfaces and chipped tiles, raising hygiene and slip hazard concerns.

Guest reported that one elevator was extremely slow and another broke down, while the fourth-floor fire escape was inaccessible, requiring staff to unlock it. This created mobility and emergency egress concerns during their stay.

The front door security function was a nuisance and didn't work properly. I couldn't call the front desk because the room phone was broken or ignored.

Guest reported stained bedding with foreign hair present, raising hygiene concerns. While not an immediate health hazard, this indicates potential cleaning protocol lapses.

Guest reported the elevator was slow and stairs were difficult to locate, which could impact emergency egress. Additionally, windows could only open slightly, limiting ventilation and allowing dust accumulation.

I noticed the hotel is undergoing renovation. The tired fittings mentioned might indicate ongoing work.

The elevator was incredibly slow, which could be a concern during an emergency evacuation.

Guest reported a dangerously sloped glass shelf in the bathroom, causing toiletries to fall onto the floor, sink, or toilet, posing a potential safety hazard.

The lifts were very slow, which could be inconvenient during an emergency evacuation.