Summer House Melbourne

Only one bathroom per room, and no other toilets accessible at night when the rooftop floor is closed. This created a major inconvenience when a roommate used the bathroom for half an hour at 2am.

Guest reported that personal belongings stored neatly in bags were moved by staff using their feet, raising concerns about property handling and respect. The kitchen was noted to be consistently dirty, presenting a potential hygiene and health concern.

Guest reported a confirmed bedbug infestation resulting in multiple painful bites, and noted that staff refused to relocate them after confirming the issue, offering only fresh linens. The guest incurred medical expenses and reported the complaint was ignored with no refund or compensation provided.