Nolo Apts. Windsor

Guest reported significant delays in check-in procedures and unclear communication regarding room cleaning policies, which impacted their overall experience and access to services.

Guest reported significant front desk unresponsiveness during check-in, with multiple unresolved issues and extended hold times when attempting to contact the hotel. This lack of staff availability could delay emergency communication or assistance.

The parking garage felt unsafe and poorly maintained. Staff were unprofessional and attempted an unauthorized charge after my stay.

Guest reported significant traffic noise from the adjacent busy road, which may impact sleep quality for noise-sensitive travelers. Additionally, maintenance issues were noted with bathroom fixtures requiring replacement.

Guest reported that bedroom and lounge windows would not close properly due to locked handles, allowing significant highway noise to enter the unit and impacting sleep quality.

I requested an invoice but never received it after 10 days. The lack of proper documentation and follow-up service is concerning.

Guest reported extensive black mold in the bathroom and on windowsills, along with an ant infestation and poor drainage. A separate sewage overflow at a neighboring unit created a significant biohazard, blocking the exit with waste.