In The Brick Spa & Hotel

Guest reported extreme temperature regulation issues, with heating left on excessively high and an improvised air conditioning unit taped to the window, raising concerns about proper HVAC maintenance and potential fire or electrical hazards.

The elevator doesn't reach the second and third floor rooms. Had to carry luggage up the stairs.

The floor in my room was severely slanted and I lost my balance getting out of bed. The temperature control knob was also broken.

Guest reported a significant discrepancy between the advertised room and the one provided, which raises concerns about transparency and trust in emergency communication protocols.

The shower temperature would suddenly switch from normal to scalding hot or freezing cold without warning. Also, the AC unit leaked water onto the carpet for days, creating a wet, potentially moldy hazard.