Adara St Kilda

The bed was a bit worn, which could be a comfort and support issue.

The courtyard was an active, unsafe worksite with building materials everywhere and no proper lighting. I had to move a ladder just to get out my door, and there was no safe space for my child.

Guest reported ongoing construction work that rendered the courtyard unusable, with a sliding door taped up and covered in torn plastic. The guest also noted being woken early by cleaning staff banging near the door and noise from other guests in the shared entrance.

Guest reported a complex and difficult-to-navigate security and access setup involving multiple lifts and a fob system for parking, which they noted would be particularly challenging for guests with mobility issues, small children, or vision impairments. The convoluted layout and lack of direct access from the car park to rooms via elevator were highlighted as significant inconveniences.

Guest reported observing a few small cockroaches in the kitchen area, suggesting a potential pest control issue.

Guest reported being woken early by noise from delivery vehicles and hearing/smelling adjacent air conditioning units, indicating potential environmental and sleep quality issues.

The noise from people coming and going at all hours was constant. I couldn't sleep properly, especially with loud talking and shouting around 4 AM.

Guest reported that cleaning standards required improvement and the room needed repainting, indicating potential maintenance and hygiene concerns.

Guest reported significant administrative delays in deposit return, requiring multiple follow-ups and bank visits, which indicates potential operational reliability concerns affecting guest trust and financial security.

I found a lot of mold in the shower recess, which is a serious health hazard. The blanket and cushions also had stains and smelled bad.

Guest reported no safety concerns during their stay, noting excellent staff responsiveness and well-maintained facilities that contributed to a positive experience.

The hotel's inflexible payment policy and slow refund process created significant financial stress, especially as we are pensioners. This lack of accommodation for guest circumstances impacted our sense of security and trust.

Guest reported the hotel's after-hours check-in process demanded transmission of sensitive personal information online, which the guest perceived as a significant data security and fraud risk. The hotel refused a refund despite the guest's prepayment, indicating a failure in secure and reasonable customer service protocols.

Guest reported a non-functional refrigerator, which could impact the safe storage of food and beverages during their stay.

Guest reported unsanitary conditions including filthy kitchen cupboards and a bathroom not cleaned for five days, raising significant hygiene and potential health concerns.

Guest reported the property was quiet, indicating no disruptive noise issues that would impact safety or sleep quality. The apartment was described as reasonably clean with no immediate health hazards observed.

Guest reported a persistent unpleasant odor in the apartment, which may indicate underlying ventilation or cleanliness issues affecting air quality.

Guest reported significant construction activity on the property, including road closures and crane operation, which was not adequately communicated prior to arrival. Additionally, the apartment received only one cleaning over a 13-day stay, with the toilet being in an unsanitary condition.

The apartment's external door was shared with noisy neighbors, making me feel unsafe when they caused a disturbance at 3:45 AM. I initially thought an intruder had broken in.

Guest reported poor drainage in the bathroom sink, which could indicate plumbing maintenance issues. Additionally, carpets, walls, and furniture were noted as needing a thorough cleaning.