WRAP on Southbank

Guest reported a theft of personal items from their room, including wallet, cards, and cash, with no in-room safe available. The hotel's investigation was described as cursory, and the guest noted a lack of apology or resolution from staff.

Guest reported multiple electrical and structural hazards, including loose fittings in the bathroom, a non-functional safe, and exposed wiring in the wardrobe with insufficient power points. The bed head lights and overhead kitchen cupboards were also defective, posing potential safety risks.

Guest reported visible signs of disrepair including peeling paint on ceilings and in hallways, indicating potential maintenance issues. While not an immediate hazard, this suggests deferred upkeep that could affect overall facility condition.

The noise from other guests and slamming doors was awful. Around 3am, the concierge arrived to handle a complaint but just made more of a disturbance, loudly arguing with a group having a party.

Guest reported multiple facility failures including non-functional Wi-Fi and an out-of-order room phone, which could impede emergency communication and guest assistance.

Guest reported that the phone system was inoperative during their stay, requiring contact with the front desk via a mobile number. This communication failure could delay emergency response or guest assistance.

The power points near the bed didn't work, which was inconvenient for charging devices.

Guest reported a significant shower leak that flooded the bathroom floor due to a faulty door seal, creating a slip hazard. The guest also noted a non-functional heater that blew only cold air despite cold external temperatures, raising concerns about adequate climate control.

Guest reported electronic equipment, including a WiFi modem, was installed in a bedroom cupboard less than one meter from the sleeping area. A secondary concern was a persistent green light from the equipment that illuminated the room at night through door gaps.

Guest reported significant dissatisfaction with management practices that impacted their stay experience, though specific safety concerns were not detailed in the review.

Guest reported high elevator wait times due to shared residential use and perceived preferential treatment, which could impact emergency egress efficiency.

Guest reported inadequate air conditioning in the bedroom, noting that only the living room had AC and the bedroom became warm due to limited ventilation from a single small window.