Crown Metropol Melbourne

Guest reported inconsistent housekeeping service, including missing toiletries and unmade beds, which may indicate lapses in routine maintenance protocols.

The ice machine in the hallway was broken. I had to call room service twice and wait on hold for several minutes to get a simple request resolved.

inconsistent daily room servicing, including incomplete replenishment of amenities and the absence of a coffee machine, which impacted the efficiency of a business traveler's stay. While a maintenance issue with a dirty steam iron was resolved promptly, the initial oversight affected the guest's preparedness.

Guest reported that housekeeping service was inconsistent, with rooms left uncleaned on consecutive days, and noted a lack of modern charging outlets which could impact the ability to charge essential devices.

Guest reported that the pool water bleached the color from swimwear, indicating potential chemical imbalance or improper water treatment.

Guest reported beds with a potentially broken locking mechanism on rolling frames, causing instability and sliding, and noted the absence of an internal door lock in the room.

The bathroom had no proper door, just roll screens that didn't provide any real privacy. Felt really exposed and uncomfortable.