Crown Metropol Melbourne

I was subjected to sustained verbal abuse and intimidation by another guest at the pool in front of children. Management was dismissive and failed to take any concrete action to ensure my safety or enforce their policies.

The first room was unclean with a hair on the towels, so I requested a move. The staff handled it well.

Guest reported inconsistent housekeeping service, including missing toiletries and unmade beds, which may indicate lapses in routine maintenance protocols.

The ice machine in the hallway was broken. I had to call room service twice and wait on hold for several minutes to get a simple request resolved.

inconsistent daily room servicing, including incomplete replenishment of amenities and the absence of a coffee machine, which impacted the efficiency of a business traveler's stay. While a maintenance issue with a dirty steam iron was resolved promptly, the initial oversight affected the guest's preparedness.

Guest reported that housekeeping service was inconsistent, with rooms left uncleaned on consecutive days, and noted a lack of modern charging outlets which could impact the ability to charge essential devices.

Guest reported that the pool water bleached the color from swimwear, indicating potential chemical imbalance or improper water treatment.

Guest reported beds with a potentially broken locking mechanism on rolling frames, causing instability and sliding, and noted the absence of an internal door lock in the room.

Guest reported the hotel's internal walkway system provided safe, convenient access to dining and entertainment facilities without requiring street crossings, which was particularly beneficial when traveling with young children.

Guest noted the swimming pool was small but did not report any safety concerns regarding its condition or maintenance.

The bathroom had no proper door, just roll screens that didn't provide any real privacy. Felt really exposed and uncomfortable.

The main pool was closed, forcing everyone to overcrowd the other pools. There weren't enough deck chairs, and the floors in my room were dirty and needed a deep clean.

Guest reported severe understaffing and lack of visible management during check-in, leading to chaotic queues and inability to obtain assistance with parking. This operational breakdown could delay emergency response or guest support in a crisis.

Guest noted worn furniture in the room, which may present a potential hazard if items are unstable or have sharp edges.

The hotel's inability to resolve a basic service like Wi-Fi, despite multiple promises and my long guest history, shows a serious breakdown in staff responsiveness and operational reliability. This lack of support could be a major concern in an actual emergency.

I found what appeared to be an illicit substance and dirty underwear under the bed in my upgraded room. Management's dismissive response and failure to properly address the contamination made me feel unsafe and forced me to leave immediately.

Guest reported significant cleanliness issues including filthy carpets, couches, and curtains, raising hygiene concerns. The delayed room servicing and failure to replenish basic amenities further impacted the overall safety and comfort experience.

Guest reported that the room was not serviced during their stay, including the bed not being made, and noted that front desk communication regarding service policies was inadequate and provided only after the fact.

Guest reported consistently slow and unreliable guest services, including a failure to locate and deliver a package as promised, which could impact emergency responsiveness or assistance with urgent needs.

Guest reported significant delays in accessing luggage containing essential medication, with staff initially refusing release due to missing bag tags that were never provided. This created a health risk situation where time-sensitive medication was inaccessible for nearly two hours despite multiple requests.