Holiday Inn Express Melbourne Southbank by IHG

Guest reported that housekeeping left their room unlocked with personal belongings inside, creating a security risk. Additionally, the initial room assignment had cleanliness issues, including uncovered pillows.

Guest reported inadequate staffing during Happy Hour, with a receptionist handling bar service and struggling to provide correct beverage orders. This lack of dedicated service staff could impact responsiveness in an emergency situation.

Guest reported a bed that was excessively firm, resulting in physical discomfort including sore shoulders and hips upon waking. This ergonomic issue directly impacted sleep quality and physical wellbeing during their stay.