Holiday Inn Express Melbourne Southbank by IHG

Guest noted that elevator access to the lobby and other floors requires use of a room key, which is a standard security measure but may require guest awareness for smooth navigation.

Guest reported that housekeeping left their room unlocked with personal belongings inside, creating a security risk. Additionally, the initial room assignment had cleanliness issues, including uncovered pillows.

Guest reported inadequate staffing during Happy Hour, with a receptionist handling bar service and struggling to provide correct beverage orders. This lack of dedicated service staff could impact responsiveness in an emergency situation.

Guest reported a bed that was excessively firm, resulting in physical discomfort including sore shoulders and hips upon waking. This ergonomic issue directly impacted sleep quality and physical wellbeing during their stay.

The rooms were clean and quiet, which made for a comfortable and restful stay.

Guest reported a serious elevator malfunction where the lift began falling before coming to a sudden stop with a jolt, causing injury. The staff response was inappropriate, with laughter instead of concern, and no incident report process was immediately available.

Guest reported that accessing nearby dining options requires walking down a side street that felt unsafe at night, raising concerns about neighborhood security after dark.

Guest reported the hotel's location enabled safe and convenient pedestrian access to major attractions, with no safety concerns noted regarding the surrounding area.

Guest reported inadequate daily housekeeping with unwashed cups left in the room, raising hygiene concerns. The understaffed front desk also demonstrated poor responsiveness to guest needs.

Guest noted the shower design features a swing door that serves as both the bathroom and shower enclosure, which may present a potential slip or containment hazard if not properly secured.

Guest reported the main elevator was out of service, requiring use of a service elevator that was shaking and caused fear. This raises significant concerns about mechanical safety and reliability.

The room was quiet and comfortable, but the breakfast quality was disappointing.