Crown Towers Melbourne

Guest reported unprofessional and unwelcoming attitudes from several front office employees, which may impact the responsiveness and reliability of staff in addressing guest concerns or emergencies.

Guest reported the presence of mold in the shower and noted marked, dated power points, indicating potential health and electrical safety concerns.

I noticed mold in the shower area, which is a health concern. The room also had marked and dated power points, which felt potentially unsafe.

A male staff member entered my room without announcement, which triggered a severe PTSD episode. I was left feeling unsafe and had to plead for help at the reception.

Guest reported declining cleanliness standards with stains, unusual odors, and dust accumulation in rooms, indicating potential hygiene concerns.

Guest reported being locked out of their room due to a cancelled key card, indicating potential access control and security system reliability issues.

Guest reported unsanitary conditions including filth in shower grates, dust in ceiling vents, and cracked hand basin, which present hygiene and potential health hazards. The guest also noted accessibility challenges due to a wheelchair-bound family member and unresolved financial discrepancies.

No safety concerns were mentioned in my review.

Guest reported semi-blocked drains in the room and noted low water pressure that prevented simultaneous use of the shower and spa. The guest also observed stains on carpets and couches, as well as dented walls, indicating dated room conditions.