Quay West Suites Melbourne

The bathroom drain was so slow that water pooled around my ankles while showering. Despite reporting it, the issue wasn't fixed and the staff dismissed my concern.

There was a sharp green spike sticking out of the bathroom floor, which is a clear safety hazard. The switchboard was also broken.

Guest reported no safety concerns during their stay, highlighting the property's convenient location and satisfactory room layout.

The seal was broken in our windows, so the street noise was a bit much.

Guest reported a cracked window in the washing machine and noted that kitchen appliances, including the refrigerator, were not functioning optimally, raising concerns about equipment safety and maintenance standards.

The rooms were well-maintained despite being a bit dated, which suggests good upkeep of facilities.

Guest reported a broken air conditioning unit during a 36-degree day, resulting in an initial room temperature of 26 degrees. While staff relocated the guest to a room with functional AC, the malfunctioning unit in extreme heat represents a significant comfort and potential health concern.

The in-room safe uses an outdated magnetic swipe system instead of a PIN, which feels highly unsafe given how easy it is to skim data from cards these days.

Guest reported significant understaffing, with only one front desk employee available during check-in and unresponsive restaurant service, indicating potential delays in emergency response or guest assistance.