Oaks Melbourne Southbank Suites

The location felt very safe and secure with excellent access to amenities.

Guest reported a confusing and stressful parking situation with unclear instructions, lack of signage, and no key drop box, which could delay emergency egress or cause guest distress. The stained and dirty carpet also indicates potential cleaning and hygiene concerns.

Guest reported stained carpet and furniture, indicating potential cleanliness and hygiene concerns. The bathroom was noted as very small, which could impact safety and comfort during use.

I arrived late after notifying them, but the door was locked and no one answered for 10 minutes. This poor 24-hour access control is a safety concern for late arrivals.

The carpet in my unit was in terrible condition, and the glasses provided were dirty.

Guest reported dismissive and unprofessional staff behavior, including being hung up on and laughed at when raising concerns, indicating a critical failure in guest support and emergency responsiveness.

Guest reported missing essential electrical outlets in the bathroom, which could impact the safe use of personal grooming devices. Additionally, stained carpets suggest potential cleaning and maintenance deficiencies.

Guest reported no hot water available on Saturday night, preventing showers. This facility failure significantly impacted guest hygiene and comfort during their stay.

Guest reported no safety issues during their stay and noted the hotel's proximity to Southbank with favorable views from higher floors.

Guest reported extremely uncomfortable couch design that prevented proper relaxation and caused physical discomfort during evening television viewing. The lack of bedroom televisions forced guests to use inadequate seating arrangements.

Guest reported that the balcony door would not lock, creating a safety concern for their family with young children. Additionally, advertised room facilities were unavailable upon arrival.

Guest reported excessive noise from City Road disrupting sleep and noted inadequate bedroom ventilation requiring a wall fan for airflow.

Guest reported no safety concerns, noting well-equipped rooms and professional reception staff that contributed to a comfortable stay.