Mercure Melbourne Southbank

Guest reported no staff presence at the reception desk during night hours, with phone calls going unanswered. This lack of accessible staff could delay emergency response or assistance.

Guest reported inconsistent housekeeping services, requiring multiple calls to obtain basic amenities like towels after room servicing.

Guest reported significant issues with the hotel's parking arrangement, including staff unfamiliarity with the process and poor communication, which led to a stressful situation at the exit boom gate. Additionally, housekeeping services were noted as very limited, with sheets not changed over an 8-day stay and floors not cleaned.

Guest reported the bathroom was old, dated, and dirty, indicating potential hygiene and maintenance issues. The condition suggests possible underlying problems with cleaning standards or facility upkeep.

cleanliness concerns including dusty and dirty bathroom surfaces and soiled front doors, which may indicate inadequate sanitation protocols. Limited staff availability could also impact timely response to guest requests or potential safety issues.