Mantra Southbank Melbourne

Guest reported significant cleanliness issues including a filthy bathroom and dirty stove top, indicating potential health hazards from unsanitary conditions. The guest also noted unprofessional and unwelcoming behavior from the front desk duty manager.

Guest reported a housekeeping trolley with soiled laundry was stored near their room and the elevator continuously, creating an odor and potential hygiene concern. The pool area floor was noted as being extremely slippery, posing a fall hazard.

The pool looked great but I didn't get a chance to use it during my stay.

Guest reported significant cleanliness deficiencies, including dust accumulation on surfaces and filthy windows. The lack of bathroom bench space created inconvenience for a family of four.

Guest reported significant hygiene and health hazards including mold in shower grout, extensive dust accumulation on all surfaces, and suspicious stains on bedding. The cleaning standards were described as dangerously inadequate with visible filth in multiple areas.

Guest noted the room appeared worn and in need of refurbishment, which may indicate aging fixtures or furnishings that could present maintenance or cleanliness concerns.

Guest reported the indoor pool was well-maintained and provided a relaxing experience after daily activities, indicating no immediate safety concerns with the facility.

Guest reported ongoing balcony construction work but noted it did not impact their stay, indicating the hotel managed the work area effectively to minimize guest disruption.

Construction noise from renovations started very early in the morning, which was disruptive.

Guest reported that the room appeared tired and well-used, with a cooktop of uncertain functionality, though it was not tested during their stay.

The elevator was concerning during my stay.

Guest reported inadequate communication regarding a major event that restricted vehicle access, noting that clearer advance notice would have allowed for better trip planning.

Guest reported a non-functional exhaust fan with a greasy buildup and a cover that detached during use, raising ventilation and potential fire hazard concerns. Additionally, the jacuzzi pool was noted as appearing unhygienic.

Guest reported limited dining options with the connected restaurant only serving breakfast, which could impact guest convenience and meal planning during evening hours.

Guest reported no safety concerns, noting comfortable accommodations and functional kitchen facilities.

Guest reported that the pool depth is uniformly 1.06 meters, which was too deep for one of their young children to stand. This presents a potential supervision requirement for families with non-swimmers or younger children.

Guest reported no safety concerns, highlighting clean accommodations, convenient parking, and helpful reception staff.

Guest reported significant noise intrusion from the road that severely disrupted sleep quality, and noted visibly dirty room conditions including dusty surfaces and marked windows.