Imagine Marco

Guest reported significant elevator availability issues, with one unit out of service and long wait times affecting access to their 40th-floor room. Additionally, a locked internal door to a second bedroom required multiple requests to be resolved, delaying room access.

Guest reported theft of personal belongings by housekeeping staff and a complete lack of resolution or support from management, indicating a critical failure in property security and staff accountability. The guest's repeated attempts to escalate the issue were dismissed, severely compromising their sense of safety and trust.

Guest reported persistent elevator outages, forcing use of stairs for room access. The reviewer also noted overpowering odors from a rubbish chute and significant traffic noise disrupting sleep.

Guest reported a significant billing dispute and poor communication from staff regarding an unexpected cleaning charge, which created substantial distress and eroded trust in the hotel's management and dispute resolution processes.

Guest reported being stranded without accommodation after the hotel manager canceled a paid booking upon arrival to rebook at a higher rate, raising serious concerns about staff integrity and emergency shelter reliability.