Imagine Marco

Guest reported significant elevator availability issues, with one unit out of service and long wait times affecting access to their 40th-floor room. Additionally, a locked internal door to a second bedroom required multiple requests to be resolved, delaying room access.

Guest reported theft of personal belongings by housekeeping staff and a complete lack of resolution or support from management, indicating a critical failure in property security and staff accountability. The guest's repeated attempts to escalate the issue were dismissed, severely compromising their sense of safety and trust.

Guest reported persistent elevator outages, forcing use of stairs for room access. The reviewer also noted overpowering odors from a rubbish chute and significant traffic noise disrupting sleep.

Guest reported a significant billing dispute and poor communication from staff regarding an unexpected cleaning charge, which created substantial distress and eroded trust in the hotel's management and dispute resolution processes.

Guest reported being stranded without accommodation after the hotel manager canceled a paid booking upon arrival to rebook at a higher rate, raising serious concerns about staff integrity and emergency shelter reliability.

Guest reported no significant safety concerns during their stay, noting clean rooms and comfortable beds. The overall experience was positive with friendly staff and good value.

Guest reported a door-related injury requiring medical attention and inadequate first aid response from hotel staff. The incident involved a door closing on a guest's finger, resulting in potential fracture and lack of proper emergency care.

Guest reported concerns about teenagers congregating with scooters in front of the hotel, recommending the paid on-site parking for added security. The elevator walls showed black scuffs and some floor buttons were missing, indicating maintenance issues.

I had to go to the pool area on level 7 to use the toilet and shower because there were no accessible facilities in my room. The manager was dismissive and refused to accommodate my needs as a wheelchair user.

The hotel's bond policy and slow refund process created significant financial stress and distrust, overshadowing an otherwise good stay.

I saw a kid diving in the pool where it clearly says not to. The parent admitted having little control over the child's behavior.

The shower had pink body fat stains and mold everywhere, which is a serious hygiene concern. I also noticed urine drips on the outside of the toilet bowl.

Multiple doors had no locks, including the bathroom, and one bedroom door was broken so it wouldn't stay shut. The window handle was also broken, leaving it unable to close properly.

Guest reported unresponsive staff who consistently deferred assistance and demonstrated poor customer service, which could impact emergency responsiveness and guest wellbeing.

Guest reported significant mold growth in the shower area and visibly dirty grout, indicating a potential health hazard. The floor mat was also noted as being filthy and dusty, suggesting inadequate cleaning standards.

The space around the bed was a bit tight to navigate.

Guest reported persistent marijuana and cigarette smoke odors on the 11th floor, with the kitchen sink also emitting a smell of cigarette butts, indicating potential air quality and ventilation issues.

Guest reported a full-day elevator outage from their floor, which presented a significant mobility and emergency egress concern during their stay.

Guest reported a last-minute cancellation due to electrical problems, which indicates potential unresolved safety hazards within the property's infrastructure.

Guest reported a prolonged power outage affecting the entire building with no backup generator, creating a critical situation for temperature-sensitive items like breastmilk and raising safety concerns during extreme heat.