Ibis Styles Southbank

The room assignment was not as promised and staff were unhelpful when I raised concerns. The front desk agent said 'I cannot help you... I only work here' when I tried to resolve the issue.

Guest reported a room with a window facing a dark internal cavity, resulting in no natural light and a closed-in feeling. The bathroom design, described as a glass box with a toilet door that does not reach the ceiling, was noted as lacking privacy.

Guest reported extremely cramped room conditions that impeded safe movement, requiring them to navigate around an open suitcase to access the bed. Additionally, thin walls allowed disruptive noise from neighboring rooms and the corridor, significantly impacting sleep quality.