Crown Promenade Melbourne

Guest reported significant staff unresponsiveness and dismissive attitude from management when addressing concerns, indicating potential safety communication barriers in emergency situations.

Guest noted the hotel's proximity to a casino via covered walkways, which may be a consideration for travelers sensitive to gambling environments or seeking quieter surroundings.

Guest reported developing multiple insect bites during their stay and noted that the hotel did not respond to their complaint regarding the incident.

Limited in-room dining availability until 5pm could impact access to food, especially for guests with health conditions or mobility issues.

Guest reported an uncomfortable bed and dated room conditions that impacted their comfort and overall satisfaction, though no immediate safety hazards were identified.

Guest reported uneven flooring beneath the carpet in the room, which presents a potential tripping hazard. The condition of the carpet was noted as being due for replacement.

Guest reported a shower head detachment that fell and struck their spouse, causing injury and pain. Staff were notified but no follow-up from management occurred.

The lights were flickering all night in my room, and several lamps were unplugged or not working. This created a concerning electrical issue that disrupted my sleep and forced a room change at 3:30 AM.

Guest reported the pool bar was closed during advertised hours due to insufficient staffing, which impacted expected amenities and service reliability.

Guest reported no safety concerns during their stay, noting clean and well-maintained facilities with friendly and responsive staff.

Guest reported an uncomfortable pillow that resulted in neck pain, indicating potential ergonomic issues with bedding that could affect sleep quality and physical wellbeing.