CLLIX Australia 108 Apartments

significant anxiety regarding deposit disputes and unsubstantiated damage charges, leading them to document the room's condition extensively. Staff were noted to be unresponsive to in-room equipment inquiries, undermining guest trust.

a critical door lock malfunction that allowed entry from the outside even when locked from inside, and noted that management was unresponsive to their safety complaint.

Guest reported that the check-in process occurs in a separate, untidy building, which may raise concerns about security protocols and staff oversight. Additionally, stained bedroom carpets indicate potential cleaning and hygiene issues.

No toilet paper provided in the room. It's frustrating when basic amenities aren't available.

Guest reported being locked out upon arrival despite advance communication, requiring alternative overnight accommodation. Staff later threatened security intervention due to an administrative error regarding the departure date.

Guest reported severe structural noise throughout the night, described as constant loud creaks and groans that disrupted sleep despite noise-cancelling headphones. The guest also noted a convoluted check-in process with poor signage between separate buildings, which could pose a safety concern during an emergency evacuation.

Guest reported the absence of a security bolt or chain on the apartment door, which is a notable physical safety concern. Additionally, the convoluted check-in process and lack of accessible on-site staff for assistance could impact emergency responsiveness.

Guest reported the heating system malfunctioned during winter, maintaining only 16°C, requiring a portable heater to be provided. This temperature control failure created uncomfortable and potentially unsafe conditions during cold weather.

Guest reported persistent structural noise issues from windows that disrupted sleep, with staff acknowledging building faults but showing inadequate responsiveness. The guest had to escalate to management to receive a partial refund after being moved to another room with similar issues.

Guest reported persistent structural noise issues from the building, which severely disrupted sleep. Staff response was inadequate, requiring guest escalation to secure a room change and partial refund.

Guest reported a mandatory digital license collection requirement with unclear data security protocols, raising concerns about privacy and identity protection. The booking cancellation following refusal to comply indicates potential data handling risks.

Guest reported significant hygiene concerns including a bathroom sink with residue from a previous guest and kitchen items requiring cleaning before use. The lack of routine housekeeping services for towels and rubbish removal over multiple days further compromised the cleanliness standards.

Guest reported structural concerns including building sway and persistent wall creaking noises that disrupted sleep. Additionally, maintenance issues such as non-functional lights and a loose cupboard door were noted, with limited reception hours hindering timely reporting.

I found what looked like mold on the shower tiles and floor. The extraction fan was covered in grime.

The building access was confusing with construction work and poor signage. Felt uneasy with the unexpected $200 cash deposit and having to provide a copy of my driver's license at check-in.

The concierge service stops after 4 PM, so there was no one to contact for help when the TV wasn't working in the evening.

The door to my room didn't lock properly unless I pulled it shut with force. This was a security concern, especially after the cleaner barged in without knocking while I was still in bed.

Guest reported persistent cracking and concerning noises from walls and windows that significantly disrupted sleep quality throughout their extended stay. The recurring nature of these disturbances suggests potential structural or environmental issues affecting habitability.