CLLIX Australia 108 Apartments

significant anxiety regarding deposit disputes and unsubstantiated damage charges, leading them to document the room's condition extensively. Staff were noted to be unresponsive to in-room equipment inquiries, undermining guest trust.

a critical door lock malfunction that allowed entry from the outside even when locked from inside, and noted that management was unresponsive to their safety complaint.

Guest reported that the check-in process occurs in a separate, untidy building, which may raise concerns about security protocols and staff oversight. Additionally, stained bedroom carpets indicate potential cleaning and hygiene issues.

No toilet paper provided in the room. It's frustrating when basic amenities aren't available.

Guest reported being locked out upon arrival despite advance communication, requiring alternative overnight accommodation. Staff later threatened security intervention due to an administrative error regarding the departure date.

Guest reported severe structural noise throughout the night, described as constant loud creaks and groans that disrupted sleep despite noise-cancelling headphones. The guest also noted a convoluted check-in process with poor signage between separate buildings, which could pose a safety concern during an emergency evacuation.