Via inn Shinjuku

Guest reported being assigned an inadequate room configuration for their party size, resulting in a family member sleeping on the floor. The hotel's failure to confirm sleeping arrangements in advance and lack of proactive resolution created a significant comfort and wellbeing issue.

Guest reported a dirty and poorly maintained humidifier, which contributed to poor air quality and illness during their stay.

Guest reported significant noise transmission from both passing trains and adjacent rooms, which impacted sleep quality and privacy. The soundproofing appears inadequate for a restful stay.

Guest reported no significant safety concerns during their stay, noting the hotel's clean rooms and quiet location in Shinjuku. The only noted limitation was the breakfast offering not being western-friendly, which does not constitute a safety issue.

Guest reported that the walk from the metro station to the hotel, while only ten minutes, could be challenging with large luggage, potentially posing a mobility or trip hazard. No immediate safety hazards within the hotel premises were noted.

Guest reported no safety concerns, highlighting clean rooms, functional amenities, and convenient location as positive factors for a comfortable stay.

Guest reported the hotel was well-maintained and clean, with no safety hazards or health concerns noted during their stay. The convenient location near public transit and amenities contributed to a positive overall experience.

The room was extremely small, making it difficult to move around with two people and luggage. This could be a concern in an emergency evacuation.

Guest reported the hotel was clean and neat with no safety concerns mentioned. The location was noted as convenient for shopping in the Shinjuku area.