YHA Sydney Harbour - The Rocks

The staff gave me a key to an unsecured room to store my bags, where anyone could have accessed them. This lack of secure luggage storage is a significant safety concern.

Guest reported extensive black mold in all grout lines of their private bathroom shower, which significantly impacted their comfort and hygiene perception. The mold presence was noted as being more severe than in the communal bathroom facilities.

Guest reported a severe staff conduct issue where a staff member cancelled their booking without refund and withheld stored luggage, requiring police intervention to resolve the situation.

Guest reported that cleaning staff ignored the DND sign and entered the room while the guest was present, creating a privacy and security concern. Additionally, aggressive behavior from some locals was noted in the vicinity.

Guest reported inadequate luggage storage facilities that were frequently overflowing, creating potential trip hazards and security concerns for personal belongings.

The reception staff questioned my daughter's age and made unwelcome comments until I showed her passport. Their approach felt confrontational rather than professional.

The room was quiet and felt secure.