The Sebel Quay West Suites Sydney

I found black hairs on a towel and on the bathroom floor, which raises concerns about the thoroughness of cleaning.

Guest reported significant misrepresentation of room views by staff, leading to a major disappointment during a special occasion. The hotel's failure to resolve the issue or provide the originally booked accommodation impacted the guest's overall experience and trust in staff communications.

Guest reported severe overcrowding and inadequate staffing in the breakfast area, creating a chaotic environment with extended wait times and unfriendly service that negatively impacted their wellbeing.

Guest reported minor construction work occurring above their room, though it was noted to be brief and not significantly disruptive.

The bathroom exhaust vent needed cleaning, and there was dust and fluff behind the bedside tables.

The room's soundproofing was so poor it felt like we were sleeping in the neighbor's bathroom, which severely disrupted our rest.

The wifi wouldn't connect properly, which could be a problem if I needed to contact someone in an emergency.

Guest noted the hotel's location involves navigating hills, which could present mobility challenges for guests with walking difficulties.