Shangri-La Sydney

The breakfast area was very crowded and felt more like a lower-tier resort. The small, busy room made me uncomfortable.

Guest reported significant financial distress and lack of support after an erroneous post-checkout charge left them overdrawn. The hotel's repeated refusal to escalate to management and provision of false information regarding resolution created unnecessary stress and financial inconvenience.

The room was clean and staff were friendly, which made for a comfortable and secure stay.

I was locked out of my room during my late check-out period, which was part of my package. This created a significant access and security concern.

The Horizon Club lounge was overcrowded and chaotic, making it feel unsafe and poorly managed.

Guest reported significant crowding and queues in common areas including elevators, creating potential emergency egress concerns. The high volume of guests and staff contributed to a stressful environment with constant movement and noise.

Guest reported that worn and outdated furniture in the room presents a potential trip or injury hazard, and noted that the chaotic, rowdy atmosphere from large cruise ship groups could impact overall security and guest comfort.

Guest reported the lounge area was overcrowded with a 'canteen-like' atmosphere and children running freely, which could impede safe egress and create a chaotic environment during an emergency.

Guest noted significant wear and tear in the room, which may indicate aging fixtures or furnishings that could present minor safety or maintenance concerns.