W Sydney

The room wasn't clean when we returned in the afternoon, and I found a toy under the bed. This suggests housekeeping standards are inconsistent.

I found leftover food residue on 'cleaned' utensils and dust buildup in the room. It makes me worry about unseen hygiene issues.

Guest reported no safety or maintenance issues during their stay, noting the room was clean and well-appointed with responsive staff. The positive feedback indicates satisfactory facility conditions and service quality.

The main check-in area wasn't 24/7, leaving me on my own for early check-out. This lack of staff presence raises concerns about emergency assistance availability.

The room layout with a large bar cart felt a bit cluttered. Could be a minor trip hazard in the dark with all the neon lighting.

Guest reported observing dozens of rats on the hotel property, indicating a significant pest infestation that was not being addressed. This poses a direct hygiene and health hazard.

The pool area on the 29th floor was very noisy with many kids, which made it impossible to relax before my treatment.