Novotel Sydney on Darling Harbour

Guest reported no specific safety concerns during their stay, noting the hotel adequately served their basic accommodation needs for recovery.

Someone else was given the same room key as me, and we walked in on each other. This is a serious security failure.

I found extensive black mold around the bathtub and a moldy, sticky stain on the ceiling above the bed. The room was so dirty I couldn't walk barefoot.

Guest reported mold growth outside the bath/shower area and noted the room was not vacuumed during their entire stay, indicating potential health hazards and inadequate cleaning standards.

The pool area needs a complete refurbishment, which raises concerns about its safety and maintenance.

The window blinds were broken and couldn't be closed, leaving only a sheer curtain for privacy. I had to keep the window open the entire time, which felt very exposed.

Guest reported a door that would not properly lock, compromising room security, and observed mold on bathroom ceiling tiles with a broken extractor fan, indicating potential health hazards.

Guest reported food safety concerns with room service and buffet items being served cold, including undercooked bacon that was described as potentially hazardous to consume.

Guest noted ongoing apartment construction directly in front of the hotel, which may impact views and potentially create noise or environmental disturbances.

Guest reported a decline in restaurant service quality, including staff professionalism and food presentation, which may indicate broader operational or management changes affecting guest experience.

Guest reported significant food safety concerns at the hotel restaurant, including cold eggs and bacon served from unheated bain-maries and lukewarm water for tea, indicating potential temperature control failures.

Guest reported no safety concerns and highlighted the hotel's convenient location near public transit and key attractions, with positive remarks on cleanliness and staff.

Guest reported the refrigerator emitted intermittent noise throughout the night, which disrupted sleep. The room's overall condition was described as tired, with the toilet showing grimy grout stains.

The room lighting was quite dim, making it hard to see clearly at night.