Sydney Harbour Marriott Hotel at Circular Quay

Guest reported that the air conditioning system in their suite was unable to maintain the desired temperature, indicating a potential HVAC malfunction affecting room comfort.

Guest reported musty hallway conditions and substandard room quality resembling budget accommodations, indicating potential ventilation or maintenance issues affecting air quality.

Guest reported observing badly chipped dining tables in the premium restaurant, indicating potential maintenance issues with furniture that could pose a safety hazard.

Guest reported that all power outlets in the executive lounge's work area were non-functional, creating a significant inconvenience for business needs. This failure of basic infrastructure impacts the hotel's suitability for professional travelers.

Guest reported no safety concerns during their stay, noting staff were helpful and facilities were adequate. The hotel provided a designated waiting area with refreshments for early arrivals.

Guest reported inadequate room cleaning and a critical shortage of toilet paper, requiring a frantic late-night request. This indicates potential lapses in basic hygiene maintenance and staff responsiveness to essential needs.

Guest reported that the hotel's furnishings appeared dated and in need of refurbishment, which could impact overall comfort and safety standards.

Guest reported unsanitary room conditions including stained curtains, unvacuumed carpet, unwipe surfaces with debris, and presence of flies, which pose health and hygiene concerns.

The cleaning crew consistently failed to replenish basic room supplies like glasses and toilet paper, which impacted hygiene standards.

Guest reported no safety concerns, noting well-maintained rooms and responsive staff, which contributes positively to overall guest security and comfort.

Guest reported disruptive behavior from unsupervised children in shared facilities, noting that staff appeared hesitant to enforce existing rules regarding access and conduct.

The interconnecting room doors couldn't be kept open, which felt inconvenient and potentially problematic for quickly accessing family members in an emergency.

Guest reported inconsistent housekeeping with the room only cleaned 3 times during a 7-night stay, requiring repeated requests for basic toiletries and clean towels. The visibly dirty carpet and lack of a shower curtain, which caused the bathroom to flood, further compounded hygiene concerns.

Guest reported no safety concerns and highlighted the hotel's reliable facilities and clean environment, which contributed to a positive and secure stay.

It took 40 minutes to get an elevator at checkout. The queue was 14 people deep on my floor, which felt unsafe and chaotic.