Novotel Sydney City Centre

Guest reported no specific safety hazards but noted overall room quality as average, which may indicate general facility maintenance concerns.

No functional phone in the room and the published number went unanswered. Couldn't contact reception in an emergency.

Three lifts for 21 floors worked well during my stay.

Housekeeping didn't clean the tea cups or replenish basic supplies. I had to ask for towels and everything every day.

Housekeeping ignored the Do Not Disturb sign and entered our room while my wife was showering. This was a serious invasion of privacy and safety.

Guest reported that the restaurant layout created congestion during peak hours, with tables and chairs arranged in a manner that required guests to squeeze through narrow spaces. The overcrowding during breakfast service presented potential mobility and egress concerns in the dining area.

Guest reported inconsistent housekeeping service, including failure to replenish essential toilet paper and leaving dirty dishes and rubbish in the room, which raises hygiene concerns.

Guest reported a persistent water leak in the room that was not repaired despite multiple requests, requiring the use of towels to contain the water and prevent it from entering the air-conditioning system.

Guest reported a vehicle parked in the hotel's underground carpark sustained significant electrical damage from a rat infestation, which had been previously observed in the same location. This indicates a critical vermin control failure in a guest-accessible facility.

Guest reported that noise levels on lower floors (4th to 7th) can be disruptive, advising light sleepers to request rooms on the 8th floor or higher for better rest quality.

Guest reported one elevator was out of service for the duration of their stay, leading to extended wait times during peak periods.

Guest reported that the shower design lacks doors, causing water to spread throughout the bathroom area and creating a potential slip hazard.

Guest reported no safety concerns during their stay, noting clean and well-maintained facilities with accessible parking and responsive staff assistance available.

Guest reported the air conditioning system was excessively cold and could not be turned off, leading to discomfort during their stay.

Guest reported the restaurant was small and crowded, which could impact social distancing and comfort during peak dining times.

The single wardrobe was a bit tight for our family of four, but we managed okay with the limited space.

Guest reported poor staff responsiveness and dismissive treatment at reception, which could impact the hotel's ability to handle guest concerns or emergencies effectively.

The bathroom was quite small, which could be a concern for accessibility or comfort.

Guest reported that the accessible room's design featured a floor ramp creating a hazardous 'speed hump' at the room entrance, which required negotiation each time they entered or exited. The guest also felt unwelcome due to the room being inadequately prepared for two occupants, impacting their sense of safety and inclusion.