Meriton Suites Kent Street, Sydney
528 Kent St, Sydney NSW 2000, Australia
Issue Distribution
Recent Reports
The living room light failed twice, flickering uncontrollably like a strobe light. It caused headaches and the staff couldn't fix it promptly, offering only a disruptive late-night room change as a solution.
Guest reported the room appeared tired and grimy with chipped paint, indicating potential maintenance and cleanliness concerns.
Guest reported inadequate room cleaning frequency and significant trash accumulation over a five-night stay, raising hygiene concerns.
Guest reported no safety concerns during their stay, noting the room was clean, comfortable, and well-maintained. The positive experience suggests adequate facility conditions and staff service.
Guest reported a leaking gas faucet under the sink with an unpleasant gas smell, requiring the switch to be shut off. Additionally, dozens of drain flies were observed emerging from bathroom drains and flying around the apartment.
The amplified buskers on George Street were incredibly loud every night, making it hard to sleep. I'd recommend asking for a room on the quieter Kent Street side.
The elevator allocation system was a real problem. We often had to wait a long time just to get assigned a lift, which was frustrating after traveling for so long.
Guest reported that key cards failed to function in the elevator, preventing access to their rooms, and that staff response to the issue was unhelpful. This failure of a primary access control system created a significant inconvenience and potential safety concern regarding secure entry.
Guest reported finding the apartment's windows and balcony sliding door open upon arrival, with air conditioners running, which raised security concerns. The lounge sofa was also noted to be dirty, indicating potential cleaning lapses.
Guest reported a mold-covered table on the balcony and expressed significant dissatisfaction with the express housekeeping service, which only replaced towels and left bathrooms uncleaned for a week, raising serious hygiene concerns.
Guest reported a significant lack of housekeeping, including no cleaning of bathrooms during a week-long stay, and noted the presence of mold on outdoor furniture, raising serious hygiene and health concerns.
Guest noted that the presence of children in the hot tub deterred them from using the pool area, which may indicate concerns about hygiene or overcrowding.
Guest reported inadequate housekeeping with a filthy balcony table requiring cleaning by the guest themselves. While a request for additional linens was resolved, the lack of routine cleaning for five nights raises hygiene concerns.
The room was a bit shabby with slightly ripped curtains. It could use some TLC and updating.
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