Sheraton Grand Sydney Hyde Park

Guest reported the hotel appears tired and past its prime, suggesting potential deferred maintenance that could impact facility safety and reliability.

Guest noted outdated decor and materials requiring upgrades, which may indicate aging infrastructure that could affect facility maintenance and safety standards over time.

Guest reported inconsistent rule enforcement and passive-aggressive staff behavior in the lounge, creating an environment of perceived unfair treatment that negatively impacted the guest experience.

Guest reported the pool area lacks adult-only hours and supervision, creating an environment where guest enjoyment depends entirely on parental oversight of children's behavior.

Guest reported inadequate soundproofing, with noise from a screaming child in the hallway at 4:30 AM disrupting sleep. This indicates potential issues with room insulation and noise control affecting guest rest.

Guest reported an unexpected intrusion by staff entering the room two hours before checkout to check the minibar, which compromised their sense of privacy and security.

Guest reported inadequate soundproofing, noting that noise from the corridor and adjacent rooms was clearly audible, though it did not significantly disrupt sleep.

The bar area felt depressing and lacked atmosphere, which impacted my overall sense of comfort and security in the evening.

The TV reception was so bad with constant pixelation that I had to turn it off. Couldn't use it for emergency news or alerts.

Guest reported a strong odor of cigarette smoke in the room, along with visible dust, grime in the drain, and a stained floor, indicating significant cleaning deficiencies. The guest also noted that staff were unresponsive when these hygiene concerns were raised.

Guest reported excessive noise levels in the Club lounge, described as a 'thumping mind numbing disco EDM' at an uncomfortably loud volume during breakfast hours. The issue persisted despite requests to staff and via the hotel app's chat feature, significantly impacting the guest's comfort.