ibis Sydney Darling Harbour

Guest reported a lack of window coverings allowing bright external light to disrupt sleep throughout the night, and noted pervasive unclean conditions including old, odorous carpeting.

I felt my loyalty wasn't valued, which could impact how seriously the staff would handle a guest's safety concern.

The first room I was given had a serious insect infestation. The staff changed my room but were clearly annoyed about it.

Guest reported significant facility deterioration including stained hall carpets and a TV support structure that was falling apart in the room, indicating potential maintenance and safety hazards.

My room had serious water damage throughout. Staff dismissed my concerns about the hazardous conditions.

Guest reported no safety concerns during their stay, noting well-maintained facilities and responsive staff that honored all membership benefits.

Guest reported a malfunctioning door lock that could not be opened with the key card, and observed a damaged, dangling lamp fixture in the room. The front desk staff initially responded dismissively to the access issue.

Guest reported an uneven shower floor and outdated two-tap fixtures, which could present slip hazards and temperature control challenges compared to modern single-mixer systems.

Guest reported inefficient check-in procedures where staff attended to another guest during their mid-check-in process, indicating potential service coordination issues that could delay assistance in urgent situations.

Guest reported the room was in a filthy condition upon arrival, raising significant health and hygiene concerns. The staff's rude and unhelpful demeanor when questioned further compromised the guest's sense of security and trust.