Hyatt Regency Sydney

Guest reported a billing discrepancy and communication issue regarding prepaid breakfast charges, which required verification at checkout to prevent double billing. While not a direct safety hazard, the incident impacted trust and created administrative inconvenience.

Guest reported a room assignment error and unexpected payment demands during a business meeting, indicating potential security and procedural issues with guest room access and billing transparency.

Guest reported significant dissatisfaction with check-in procedures and overall stay quality, indicating potential systemic service or operational issues that could impact guest wellbeing during extended stays.

The phone in my room didn't work, which could be a problem in an emergency.

Guest noted the absence of a swimming pool, which may impact recreational safety options and overall facility completeness for travelers seeking aquatic amenities.

The check-in information was unclear and led to confusion about hotel amenities. This lack of clear communication could be problematic in an emergency situation.

Guest reported no safety concerns during their stay, highlighting convenient location and positive overall experience.

The breakfast restaurant was severely understaffed. I had to wait 20 minutes just for a coffee, which impacted the start of my day.

Guest reported no safety concerns regarding room conditions, noting the accommodation was clean and spacious. The review focused on positive facility maintenance and alternative dining recommendations.

I found mold in the sink drain and shower. The bathroom wasn't clean.

The front desk staff seemed untrained and couldn't confirm my room upgrade or lounge access properly. This lack of clear communication and professionalism made me question their ability to handle actual emergencies.

The hotel's location near public transport and walkable from Town Hall station felt very convenient and safe for getting around.