Hilton Sydney

Guest reported inconsistent policy enforcement and overcrowding in the executive lounge, creating a chaotic environment with elevated noise levels that impacted the guest experience.

Guest reported inconsistent housekeeping service, including sporadic turndown service and failure to replenish bathroom amenities, which impacts hygiene standards and guest comfort.

Guest reported the hotel's pool facility is managed by an external gym and presents multiple safety concerns, including unclean conditions, very cold water, lack of towels, and unrestricted public access. The early 6 PM weekend closure was also noted as a limitation.

The AC leaked water onto the tile floor in the entryway, and my wife slipped and fell. Thankfully, she wasn't hurt, and they fixed it quickly.

The digital key worked for the room but not for the elevator, so I needed a physical key to access it.

Guest reported inadequate ventilation in the restaurant area, resulting in a persistent strong odor from the hot buffet that lingered on clothing. The ventilation system was noted as non-functional for multiple days, impacting air quality.

Guest reported being assigned to a room known to have noise issues, which disrupted their rest and required inconvenient repacking to resolve.

Guest reported significant hygiene concerns, including improperly washed plates at the breakfast counter and poor room conditions in a junior suite, which impacted their wellbeing.

Guest reported severe noise disturbance from three elevators adjacent to their room, making sleep impossible and significantly impacting their wellbeing during a premium holiday stay.

Guest noted that the refurbished common areas and hallways are aesthetically pleasing, but no immediate safety hazards were reported in the room or lounge facilities.

Guest reported leaking toilets and faulty blinds, indicating potential water damage and facility maintenance issues that could affect guest safety and comfort.

Guest reported an uncomfortable bed that prevented sleep, impacting rest and wellbeing. The lack of basic in-room amenities, including limited dining hours, could affect a guest's ability to access food and hydration during off-hours.