Shangri-La Rasa Sentosa, Singapore

101 Siloso Rd, Singapore 098970

Southern Islands4.5 / 5 (7273 reviews) · Google ReviewGood
1Reports
1Issue Types

Issue Distribution

Other
1

Recent Reports

OtherWarningVerified

Guest reported significant staff communication failures and lack of responsiveness during a service recovery incident, which undermined trust and created a stressful guest experience. The repeated confusion and perceived lack of empathy from multiple staff members could indicate broader operational issues affecting guest safety and wellbeing.

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