Sofitel Singapore Sentosa

Guest reported the hotel appeared significantly worn with structural elements in poor condition, suggesting potential facility safety concerns.

The room wasn't properly cleaned at check-in, and housekeeping took hours to arrive after we requested service. This lack of responsiveness to basic cleanliness concerns was disappointing.

The shower water pressure was poor and sometimes didn't get hot.

Guest reported loose mosaic tiles in the shower floor with sharp edges, which were re-adhered daily but presented a slip and injury hazard.

The property is showing its age and the upkeep is below standard.

The staff were consistently helpful and attentive, which made me feel well-supported during my stay.