Capella The Club Residences Singapore

Guest reported finding two worms in the room, one in the shower and one in the living area, raising concerns about pest control and potential health risks, especially with a pet present.

The restaurant took over an hour to serve our meal after we arrived, which was concerning given our dietary needs.

Guest reported a musky odor upon entering the room, suggesting potential ventilation or maintenance issues, though the smell dissipated the following day.

Guest reported unexpected security intervention regarding room gatherings, with multiple staff members entering the room to enforce policies not clearly communicated at booking. This raises concerns about privacy and procedural transparency during guest stays.

Guest reported a strong chemical glue odor in their assigned room, which was severe enough to force them to wait on the balcony. The issue was identified as a health hazard by hotel staff, who promptly relocated the guest.

Guest reported significant accessibility challenges due to the absence of an elevator in a three-level residence complex, requiring navigation of multiple flights of stairs with a stroller and luggage. This presented mobility difficulties for families with young children and would likely impact elderly guests or those requiring wheelchair access.

Service at the main restaurant was appalling. The server was unpolished and unpleasant.