Novotel Singapore on Kitchener

Guest reported extremely unhelpful and rude staff behavior, which could compromise guest wellbeing in emergency situations due to lack of support.

The thermostat was broken and my room was either freezing or too warm. My young child got sick because of the temperature issues.

Guest highlighted positive staff interaction during check-in, indicating responsive service that could support safety-related needs.

Guest reported accessibility challenges for families with strollers, requiring navigation of stairs. Staff also denied simple requests like heating milk for a child, impacting the safety and convenience of traveling with young children.