Hotel Traveltine Downtown Singapore, Trademark Collection by Wyndham
700 Beach Rd, Hotel Traveltine, Singapore 199598
Issue Distribution
Recent Reports
Guest reported small rooms and beds, which may impact comfort and mobility but did not indicate immediate safety hazards.
Guest reported minimal but sufficient amenities, with no safety concerns noted regarding physical security, health hazards, or facility conditions.
Guest reported the family room was too small for four occupants with inadequate storage space, which could impact comfort and safe movement within the room.
Guest reported unsanitary carpet conditions with visible stains throughout the room, creating a potential health hazard. The lack of soundproofing also resulted in disruptive noise from adjacent areas.
Guest reported no safety concerns regarding room cleanliness, condition, or general service during their stay.
Guest reported a persistent mildew odor in the room and a separate odor from the toilet, indicating potential humidity and ventilation issues. The presence of guest laundry operations and dirty laundry bags on the pool deck also created an unhygienic atmosphere.
Guest reported unresponsive night staff when requesting an extra blanket due to cold room conditions, with a staff member questioning the need rather than providing assistance. This lack of emergency responsiveness and dismissive attitude impacted the guest's sense of safety and wellbeing.
Guest reported that housekeeping staff repeatedly disregarded the 'Do Not Disturb' sign and made multiple in-room calls despite being informed of a sick occupant, compromising privacy and rest during illness.
Guest reported stained carpets and curtains with visible food or other stains upon entry, raising concerns about room cleanliness and potential allergen or hygiene issues. The condition was promptly addressed by morning staff, who replaced the curtains and improved the room's cleanliness.
Guest reported being disturbed by a late-night phone call and door knock from staff after 8 PM, which violated the hotel's stated policy and disrupted their sleep. The incident highlights a failure in staff protocol that compromised guest privacy and rest.
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