SoYa Apartment Hotel

Guest reported being denied accommodation after check-in due to hotel's policy against local residents, creating significant last-minute safety and security concerns during an emergency housing situation.

Guest reported severe noise disturbance from other guests during quiet hours, and after-hours staff response was unhelpful when contacted. Front desk staff offered only a minimal apology without addressing the guest's wellbeing concerns or providing compensation.

I was told my confirmed room suddenly had a plumbing issue after I arrived, which raises concerns about the hotel's maintenance transparency and emergency communication.