SoYa Apartment Hotel

Guest reported being denied accommodation after check-in due to hotel's policy against local residents, creating significant last-minute safety and security concerns during an emergency housing situation.

Guest reported severe noise disturbance from other guests during quiet hours, and after-hours staff response was unhelpful when contacted. Front desk staff offered only a minimal apology without addressing the guest's wellbeing concerns or providing compensation.

I was told my confirmed room suddenly had a plumbing issue after I arrived, which raises concerns about the hotel's maintenance transparency and emergency communication.

Guest reported a smoke alarm activation without apparent cause, noting that another guest had experienced the same recurring issue. This suggests a potential malfunction in the fire safety system.

Guest reported a critical failure in reservation management, resulting in denied accommodation upon arrival. This indicates a severe operational breakdown that could leave travelers without shelter.

The room felt stark and lacked soft furnishings, which made it feel less comfortable and secure than expected from the photos.