The Olsen Melbourne - Art Series

Guest reported the hotel is showing signs of wear and that staff service was perfunctory, which could impact responsiveness during an emergency or guest concern.

Guest reported significant construction noise from an adjacent multi-story development, with disruptive activity beginning as early as 6:30 AM, which severely impacted rest and the ability to remain in the room. The hotel did not provide advance notification of this ongoing environmental disruption.

Guest reported major construction noise from adjacent building works from 7am daily, making the room unbearable. Additionally, disruptive street noise from vehicles occurred late on weekends, significantly impacting rest.

significant noise disturbances from cleaning staff and adjacent rooms, which impacted rest quality and overall comfort.

Guest reported significant communication failures and procedural lapses by hotel staff, including unexpected disturbances and unverified charges. These operational issues indicate a lack of coordination that could impact guest security and trust during their stay.

Guest reported that reception staff required customer service training, which may impact the hotel's ability to effectively respond to guest concerns or emergencies.

Guest reported severe cleanliness issues including biological waste on room surfaces that remained after reporting, indicating potential health hazards and inadequate staff response.

Guest noted the property shows signs of aging and wear, suggesting potential maintenance needs that could affect facility conditions over time.

Guest reported a large kitchen knife was left accessible in a drawer, creating a potential safety hazard for children in the room. Additionally, damp-smelling pillows were provided, indicating a possible hygiene or moisture issue.

Guest reported multiple maintenance issues including broken fixtures and worn sealant, with common areas requiring thorough cleaning. These conditions suggest potential neglect of facility upkeep that could impact guest safety and hygiene.

I was denied access to my fully paid room and left stranded on the street because of an uncommunicated policy. Staff laughed at my distress instead of helping.

Guest reported inadequate soundproofing in the room, with excessive noise from the pool area and street traffic persisting throughout the night, significantly disrupting sleep. Additionally, the bathroom door lacked proper sealing, compromising privacy and comfort.

Guest reported the bed and mattress were extremely worn out and soft, which could pose a comfort and potential ergonomic concern affecting sleep quality.

The hotel's location near the train station and a mall is convenient, but I didn't mention anything about security, lighting, or the safety of the immediate area at night.

Guest reported no safety concerns during their stay, highlighting positive service and facility conditions.