The Como Melbourne

The bathroom was filthy with visible mold, and the toilet barely flushed. This created an unsanitary and unpleasant environment.

Guest reported inadequate room lighting that created a very dark environment, and the air conditioning system failed to cool below 22.5°C despite staff intervention.

Dirty water came out of the bathroom taps due to maintenance work, and no one warned us. Had to use bottled water to brush my teeth.

Guest reported a persistent banging noise of unknown origin, a wardrobe door that would not close properly, and significant cleanliness issues in the bathroom including a used toothbrush and an unidentified film in the bathtub.

The hotel feels quite outdated. While the service was good, the overall condition made me wonder about maintenance standards.

Guest reported chaotic conditions in the breakfast area, describing it as a tiny space for the hotel's size, which could pose a crowding or egress concern during peak times. The guest also noted the outside terrace appeared severely neglected, suggesting potential trip hazards or unsafe conditions.

Guest reported the property has numerous stairs, which could present accessibility challenges for guests with mobility issues.

Guest reported no significant safety concerns, noting the hotel and rooms were clean and well-maintained. The bathroom design was spacious but had limited vanity space, which is a minor convenience issue.

Guest reported only one elevator was operational for the entire hotel during their week-long stay, requiring navigation down a set of stairs from the entrance. This presented a significant accessibility challenge for guests with large luggage or mobility needs.

Guest reported only one operational elevator in the entire hotel, which could impact mobility and emergency egress during peak times or an evacuation.

Guest reported no safety concerns during their stay, noting well-maintained facilities and responsive staff that contributed to a positive overall experience.

Guest reported extremely low water pressure in the shower, describing it as a mere trickle. This plumbing issue significantly impacted the basic functionality and comfort of the room.

The hotel's recent upgrades and attention to detail made me feel well cared for, which positively impacts my sense of security.