Ovolo Melbourne, South Yarra

Guest reported their vehicle was maliciously damaged while parked in the hotel's preferred car park, which they described as suboptimal and lacking security. The guest also noted a lack of empathy and resolution from staff regarding both the incident and a subsequent billing error, leading them to advise future customers to consider the risks.

a malfunctioning air conditioning system that failed to regulate room temperature, resulting in sleep disruption and an early departure. The hotel's lack of response to the complaint indicates a potential issue with staff responsiveness to guest welfare concerns.

Guest reported a bathroom basin located in the hallway entrance, creating a potential trip hazard and privacy concern. The absence of in-room ironing facilities necessitated use of a shared laundry on another floor, which may present inconvenience and security considerations.

a lighting control panel detaching from the wall, which presents a potential electrical hazard and indicates a maintenance concern. The confusing lighting system could also impede safe navigation in an emergency.