Punthill Apartment Hotels | South Yarra

Staff were unhelpful when I needed assistance. This lack of responsiveness could be a concern in an emergency.

The foyer light in my room had no switch and wouldn't turn off. I had to remove the light bulb to get some sleep.

Guest reported severe construction noise starting at 5:30 AM, with the construction elevator operating just two meters from their window, significantly disrupting sleep and work. The noise level was described as extreme, rendering provided earplugs ineffective.

Guest reported a lack of privacy and light control due to the absence of a solid wall and blackout blinds between the bedroom and kitchen, allowing significant light intrusion from adjacent buildings and morning sun.

I requested a bedding configuration change during business hours, but it wasn't fulfilled. The lack of follow-up on bookings and poor communication could delay assistance in an emergency.

No hot water during my stay. The dishwasher was also broken.

Guest reported a strong odor of urine and mold in the room, along with widespread stains on carpets, furniture, and walls, creating an unhygienic environment. Additionally, the shower lacked a proper seal, causing water to flood the bathroom floor.

I was shocked when the cleaner let herself into my room at 8am on my checkout day. The early morning construction noise and hammering starting at 7am was relentless.

Guest reported being locked out of their room due to malfunctioning keys after 10:30 PM, with no response from the 24-hour line for 2.5 hours, leaving them without access to essential medications and belongings until security arrived nearly 3 hours later.

Guest reported significant cleanliness concerns with carpets that discolored children's feet, and noted beds felt broken with collapsed springs. Additionally, excessive noise from trains below impacted sleep quality.

Guest reported inadequate cleaning standards with visible dust accumulation and full shared bins in common areas, raising hygiene concerns. Additionally, the hotel failed to provide confirmed firm bedding accommodations for a pre-disclosed medical condition.

Guest reported a hot water pipe was exposed in the bedroom cupboard, presenting a burn hazard, and that wet paint fumes in the hallway caused breathing difficulties. The guest also noted that window shades provided no privacy.

The coffee machine had sour milk inside it, and my complaints weren't dealt with effectively.

Guest reported extremely poor facility conditions including dead flowers in dirty water at reception, indicating potential hygiene and maintenance issues. The overall environment was described as shabby and below acceptable standards.

Guest reported inadequate room servicing after three days, with used toiletries left on the shower floor and no replenishment of essentials, indicating poor hygiene maintenance.

Guest reported significant cleaning deficiencies including unemptied bins over multiple days, lack of fresh linens and towels during a lengthy stay, and dusty conditions in the apartment. The absence of routine cleaning and hygiene maintenance poses a potential health concern.

Guest reported inadequate room cleaning with surfaces not properly sanitized, raising hygiene concerns. While staff were pleasant, the cleanliness issues impacted the overall stay quality.

Guest reported noxious cooking smells and noise from neighboring apartments, indicating potential ventilation issues and environmental disturbances. The apartment was also described as dark and dingy with stained furnishings, raising concerns about overall cleanliness and maintenance.

Guest reported no significant safety concerns during their stay, noting satisfactory cleanliness and functional bathroom facilities.

The sheets didn't properly fit the pushed-together beds, leaving my feet on the bare mattress. It didn't feel hygienic at all.