Punthill Apartment Hotels | South Yarra

Guest reported severe construction noise starting at 5:30 AM, with the construction elevator operating just two meters from their window, significantly disrupting sleep and work. The noise level was described as extreme, rendering provided earplugs ineffective.

Guest reported a lack of privacy and light control due to the absence of a solid wall and blackout blinds between the bedroom and kitchen, allowing significant light intrusion from adjacent buildings and morning sun.

I requested a bedding configuration change during business hours, but it wasn't fulfilled. The lack of follow-up on bookings and poor communication could delay assistance in an emergency.

Guest reported being locked out of their room due to malfunctioning keys after 10:30 PM, with no response from the 24-hour line for 2.5 hours, leaving them without access to essential medications and belongings until security arrived nearly 3 hours later.