Amity Apartment Hotels

Guest reported significant cleanliness and maintenance issues, including cracked tiles and dirty bathrooms, indicating potential health hazards from poor hygiene. The lack of regular housekeeping and reliance on street bins for waste disposal further compromised the property's upkeep.

Guest reported multiple critical safety hazards including a malfunctioning heater emitting burning smells, broken balcony doors, and unsecured bathroom locks. The management was unresponsive to these concerns and to the presence of significant dirt and unhygienic conditions throughout the apartment.

Guest reported a critical failure of emergency response systems when their partner was locked out overnight due to a faulty key card. The after-hours emergency number went unanswered, the elevator alarm was ineffective, and the lack of 24/7 reception created a dangerous situation that prevented access to essential medication, resulting in a medical emergency.

Guest reported a significant breakdown in trust and procedural integrity regarding a bond dispute, where staff assurances were contradicted by subsequent charges. The handling of the incident, including a lack of transparent documentation for claimed damages, indicates a potential risk of unfair financial practices that could impact guest security and recourse.

Guest reported the air conditioning unit was noisy and struggled to maintain a consistent temperature, which could impact sleep quality and comfort.

Guest reported significant delays and inflexibility during check-in procedures, with staff refusing to allow a spouse to check in despite prior confirmation, resulting in a two-hour wait without resolution.

Guest reported that bathroom floors were not washed and bedroom/lounge floors were not vacuumed during their 10-night stay, with visible stains and crumbs remaining throughout.

Guest noted nearby construction activity beginning around 7am, which could impact sleep quality for light sleepers. The guest acknowledged that closing the bedroom door might have reduced the noise.

Only one staff member at reception, which caused long wait times. This could delay emergency response if needed.

Guest reported a bathroom door being locked from the inside in their initial room assignment, which was promptly resolved by staff with a room change.

Guest reported constant noise disturbance from the gym located directly above their room, which disrupted rest. Despite requesting a room change, no alternative accommodation was provided.

Guest reported a quiet environment with no disruptive noise concerns, contributing positively to rest quality during their stay.

Guest noted a bedroom lacked windows, which could present ventilation and emergency egress concerns. Additionally, the presence of a large flight of stairs to the main entry may pose an accessibility challenge.

The AC in the living room was broken for days during a heatwave, and the alternative room they offered had no AC in the bedrooms and was above a noisy train station. It was unbearably hot and the situation was poorly managed.