Quest Kew

Someone was banging on a door for hours in the middle of the night. The place was dirty and smelled bad.

The hallway reeked of cigarette smoke, and the water from the room's waterfall display smelled foul. The front desk area is surrounded by bulletproof glass, and I later learned the hotel had a history of police closure for prostitution.

No elevator meant climbing three flights of stairs with babies and luggage. The carpet was sticky and had a bad smell.

I had to open the car park door before returning the key in the dropbox. The key was needed to access the car park, which could be a problem if you forget.

Guest reported the hotel primarily caters to short-term adult encounters, resulting in disruptive noise from adjacent rooms and a pervasive odor of cigarette smoke and other unpleasant smells in their assigned room.

Guest reported experiencing discrimination at a different property, but noted that Quest Kew provided a welcoming environment. The primary safety-related concern was a discrepancy between the requested room type with a hot tub and the provided room with mirrored features.

Guest reported a bed bug infestation in their room and was denied both room relocation and refund despite immediate notification. This indicates a critical pest control failure and inadequate guest protection protocols.

Guest noted the property is showing signs of aging, which may indicate potential maintenance issues affecting facility safety and reliability.