Melbourne Kew Central Apartment Hotel

I found black mold around the shower and plug hole, and the room was generally filthy. It felt unhealthy and stressful.

Guest reported significant cleanliness failures including dirt, hair, and cobwebs, with soiled cutlery and utensils, indicating a potential health hazard from pest presence and unsanitary conditions.

Guest reported significant cleanliness deficiencies, including dust accumulation on surfaces and bedding with strong odors, indicating potential neglect of basic hygiene protocols.

Guest reported significant staff unresponsiveness and obstruction from the desk manager, requiring intervention from head office. The property was described as requiring demolition or complete renovation, indicating severe facility deterioration.

Guest reported cleanliness issues including dirty dishes in room cupboards, indicating potential health and hygiene concerns. Staff were noted as unresponsive to guest needs, which could impact assistance during an emergency.

significant mold growth behind window curtains and substandard cleaning standards, indicating potential health hazards from poor indoor air quality and allergen exposure.

Guest reported the reception was closed after 5 PM and the advertised phone number went unanswered, leaving no accessible point of contact for assistance. This lack of available staff presents a significant safety concern, particularly in an emergency.

Guest reported the elevator felt unsafe and potentially trapping, and noted frayed carpet secured with duct tape. The second room was so small it required moving the bed to open the door.