Melbourne ViVo

Guest reported rodent activity in guest rooms, indicating a potential pest infestation. The hotel's refusal to address the complaint without photographic evidence raises concerns about staff responsiveness to health hazards.

Guest reported significant hygiene concerns, including mold in showers and unusual pillowcase conditions, which present potential health hazards. While the kitchen facility and location were noted as positives, these cleanliness issues detract from the overall safety and comfort of the stay.

a moldy odor from the carpet and pervasive dirt/rust on surfaces, indicating potential indoor air quality and hygiene concerns. The hotel's refusal to accommodate reservation cancellation requests after guests observed room conditions raises questions about staff responsiveness to guest welfare concerns.

a cockroach in the water heating appliance, indicating a pest control issue that poses a contamination risk, and noted the bathroom's glass wall with frosted film compromised privacy for families.

Guest reported the property is located down a 15-minute dirt track with no proper road access, creating potential emergency response and evacuation concerns. The surrounding area features unfinished, deserted buildings and a sea described as too rough and dangerous for swimming.

Guest reported a strong odor and skin irritation from the pool water, which subsequently stained a swimsuit. The guest later required emergency medical treatment for E. coli poisoning, which was linked to the pool.