Beaumont Kew

significant cleanliness deficiencies, including years of accumulated dust and visibly dirty communal areas, and observed a resident smoking and spitting at the reception door. Staff were uncooperative and refused to provide management contact information for complaint resolution.

significant cleanliness failures, including biological contaminants on bedding and improper waste disposal, which present direct health hazards. The conditions were severe enough to compel guests to modify their sleeping arrangements and shorten their stay.

Guest reported multiple critical health and safety hazards including a fire alarm disabled with wet toilet paper, windows without locks, visible mold or biological stains on bedding, and unsanitary conditions with pests present. Staff response was inadequate, with a replacement room containing similar hazards and a four-hour wait required for resolution and refund.

Guest reported being assigned a room with a strong chemical odor and windows that could not be opened due to missing keys, posing a potential ventilation and air quality concern. Staff promptly relocated the guests upon complaint.

Guest reported critical health hazards including pervasive mold in showers, non-functional door locks, and the presence of biological waste in rooms, indicating severe sanitation and security failures.

Guest reported significant condensation and cold air leakage from windows that did not close or lock securely, compromising room security and thermal comfort. Additionally, bathroom showers flooded the floor and lacked proper ventilation, leading to persistent moisture and odor issues.

Guest reported a bed bug infestation resulting in bites and noted that rooms were not cleaned or serviced during a four-night stay. A non-functional refrigerator was also reported in another room.

Guest reported persistent difficulty opening their room door throughout the week-long stay. Additionally, loud disturbances including kicking, banging, and screaming were heard on the first night.