MainStay Suites Kew

Guest reported a strong smell of smoke in corridors and laundry facilities despite a no-smoking policy, and noted that multiple door locks and hinges require replacement, indicating potential security and air quality concerns.

Guest reported significant hygiene deficiencies including dirty dishes from previous occupants, unclean kitchen surfaces, and hair in the bathroom, indicating a failure in sanitation protocols. Additionally, the lack of promised accessible parking with a ramp presented a mobility challenge, forcing a guest to park on the street.

Guest reported a lack of air conditioning in the bedroom, leading to extreme heat and sleep deprivation. The issue was compounded by significant noise disturbance from external sources, including a car park gate and neighboring businesses.