Adele Apartment Hotel

Guest reported significant disorganization and lack of clear instructions for parking and key return, leading to prolonged confusion and frustration. The absence of accessible staff during critical arrival and departure times compromised operational safety and guest support.

Guest reported mold in the bathroom and a persistent raw sewer smell, indicating potential health hazards. Additionally, a faulty shower screen caused water to spray on the floor, creating a slip hazard, and a towel rail was coming off the wall.